Privacy Policy jrcasino

1. Introduction

This Privacy Policy ("Policy") is issued by jrcasino, an online casino and sports betting platform operating under international licensing. This Policy applies to all users who access or use the jrcasino website, including those who create an account, make a deposit, withdraw funds or simply browse our content.

By registering and using the jrcasino platform, you agree to the collection and processing of your personal information as described in this Policy. If you do not agree with any provision in this Policy, please stop using our platform and contact us for further action regarding your account.

2. Information We Collect

jrcasino collects various categories of personal information for the purposes of account registration, processing financial transactions, regulatory compliance, and service improvement. The information we collect includes:

Personal Identification Information

• Full name as shown on your identity card or MyKad
• Identity card number (MyKad) or passport number for foreign nationals
• Date of birth for age verification (21 years and above)
• Current residential address
• Active mobile phone number
• Valid and reachable email address

Financial Information

• Bank account or e-wallet details used for deposits and withdrawals
• Transaction records including date, amount, payment method and status
• Information related to Touch 'n Go eWallet, DuitNow, ShopeePay or cryptocurrency wallet accounts

Technical and Usage Information

• Your device's IP address when accessing the platform
• Device type, operating system and web browser used
• Login session data including time and duration
• Game records, bets and activity on the platform
• Cookie data and relevant website tracking technologies

3. Purpose of Data Collection

Personal information collected by jrcasino is used for the following purposes, which are lawful from a legal and business standpoint:

• To verify user identity during account registration and to meet Know Your Customer (KYC) requirements as mandated by our international licence
• To process deposits and withdrawals via supported payment methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• To provide customer support via 24/7 live chat and email in Malay and English
• To send information about promotions, bonuses and platform updates — you may unsubscribe from marketing communications at any time
• To detect and prevent fraud, money laundering and unauthorised account use
• To analyse usage patterns for the purpose of improving the user experience and developing new products
• To fulfil legal and regulatory compliance obligations applicable to our operations

4. Disclosure to Third Parties

jrcasino does not sell or trade users' personal information. However, in certain situations, information may be shared with carefully selected third parties:

Payment Processors and Service Providers

Payment gateway providers used to process your deposits and withdrawals will receive the information needed to complete the relevant transaction. All payment processors we use are bound by strict confidentiality agreements.

Game Software Providers

Game developers who supply content to our platform may receive statistical usage data that cannot identify individual users, solely for technical reporting and performance purposes.

Legal Requirements

jrcasino reserves the right to disclose user information to the relevant authorities when required by court order, applicable law, or international licensing obligations. In such situations, we will fully comply with those legal requirements.

5. Data Security

jrcasino implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or unintended disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Role-based access control systems that limit staff access only to data required for their role
• Continuous security monitoring and regular internal audits to detect any anomalies or suspicious activity
• Two-factor authentication for administrative access to internal systems
• Regular data backups at secure, geographically separate locations

While we take reasonable precautions, no security system can guarantee absolute protection. You are also responsible for keeping your account username and password confidential, and for reporting to us promptly if you suspect any unauthorised access to your account.

6. User Rights

As a registered user of jrcasino, you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted to our support team, and we will provide the information within a reasonable time.

Right of Rectification

If any personal information we hold on record is inaccurate or incomplete, you have the right to request a correction. Contact us with the correct details and we will update them once your identity has been verified.

Right of Erasure

You may request that your account and personal information be deleted from our systems, subject to legal obligations and financial record-keeping requirements. Please note that deleting your account may prevent you from using our platform in the future.

Right to Object to Marketing

You may opt out of receiving marketing communications from us at any time by contacting customer support or using the unsubscribe link in emails we send.

7. Cookie Policy

The jrcasino website uses cookies — small text files stored on your device by your web browser — for the following purposes:

• Essential Cookies: Required for the platform to function correctly, including login session verification and security
• Performance Cookies: Help us understand how users interact with the website through anonymous analytics data
• Functional Cookies: Remembering your language preferences, display settings and personal preferences

You can set your web browser to reject all cookies or to notify you when cookies are sent. However, if you disable cookies, some platform functions may not operate as intended, including the account login process.

8. Data Retention

jrcasino retains your personal information for as long as your account is active or as long as needed to provide services to you. Once an account is closed, certain information may be retained for a longer period to fulfil the following legal obligations:

• Financial transaction records are retained for the period required under applicable financial and international licensing laws
• Identity verification documents (KYC) are retained in accordance with licensing compliance requirements
• Customer support communication logs are retained for dispute resolution purposes

Once the retention period ends, data that is no longer required will be deleted or anonymised in accordance with our data management procedures.

9. Age Restriction

The jrcasino platform is restricted to individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.

All users are required to undergo an age verification process as part of the KYC procedure when registering an account. If we find that personal information of an individual below the age limit has been collected unintentionally, that data will be deleted immediately and the relevant account will be terminated.

If you become aware of any underage individual using our platform, please notify us through the available support channels so that immediate action can be taken.

10. Policy Amendments

jrcasino reserves the right to amend or update this Privacy Policy at any time in response to changes in legislation, business requirements or technological developments. The updated version will be published on this page with a new effective date.

For amendments involving material changes to how we process your data, we will send a notice to registered users via email or an in-platform notification at least seven days before the amendment takes effect.

Continued use of the jrcasino platform after the effective date of the amendment is considered your acceptance of the updated Policy. If you do not agree with the amendments made, you should stop using the platform and contact us regarding your account.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer through the following channels:

• Live Chat 24/7 — available in Malay and English directly through the jrcasino platform
• E-mail: [email protected]

We aim to respond to all privacy-related enquiries thoroughly and in a timely manner. If you are not satisfied with our response, you have the right to submit a complaint to the relevant data protection authority.